Network Connection Unreasonable

Solution: First check if cable is well connected. If cable is normally connected, it still displays local disconnection, you may change Internet hookup with classmates in the same dormitory. If it works, it shows the cable is fine and Internet hookup is broken you may telephone and report for repair in Internet Information Center.

Unable to authenticate

Solution: This scenario is mainly caused by disruption of innate 802.1x of XP and by conflict with authentication client. So click “Online Neighbor”, “Local Connection Attribute”, remove 802.1x function of TCP/IP authentication, and authentication can pass.

Authentication can pass but you are unable to surf online

Solution: check whether you acquire IP address. Click start menu, operate, enter cmd, enter ipconfig/all in an emergent DNS command box to see if the following command line can get correct IP address, for example, 121.194.X.X。if you can get address, please kill virus if you are still unable to surf online, and use software to recover the setup of default browser.

Authentication can pass but you are unable to surf online (Static address: including Student Dormitory No. 8, Relative Building in Northeast Corner, Young Teacher Building, East Tower Building, Building No. 7, West Tower Building as well as Qinghe Campus)

Check if you can get IP address. Click start menu, operate, enter cmd, enter ipconfig/all in an emergent DNS command box to see if the following command line can get correct IP address, for example, 121.194.X.X. Now examine if your address is different from the one distributed by Network Information Center. If so, please change it to the IP address distributed by Network Information Center. If you do not remember IP address, be sure to contact Campus Network User Service Center of Network Information Center.

A prompt appears when authentication reveals the maximum number of online surfers

Solution: the reason is that when you normally use, an unusual exit happens. The system has 150 seconds to authenticate. After another 5 minutes, log on again to authenticate or else contact Network Information Center for handlings by teachers in Network Information Center. We recommend when you to exit every time, please exit normally in light with normal operations.

Authentication Client Common Error and Methods of Eliminating Errors

Once operating, client disappears. What to do with this error?

Answer: the possible reason for the fault is that user’s computer sets up many DNS or IP addresses with system having system32.exe being an accelerator possibly due to Trojan program masquerading other names, which may lead to the above error; error solution is as follows: correctly set up IP address (only set up address provided by Network Information Center) and DNS address (within 2)

What about Error Information of Client Prompt of Not Finding Proper Network Card?

Answer: the possible reason for the fault is that system does not acquire correct network card information or there is something wrong with network card. Error solution is as follows: exit and reopen client, if problem still exists, please uninstall and re-install network card procedure. If it still does not work out, change a network card.

What about a client prompt of current work environment being in conflict with software operating environment, and software being unable to operate normally?

Answer: the reason for the fault is that an extra network card is installed in conflict with client operating environment. Solution is to uninstall or forbid extra network card. It is enough to have only one network card.

Do not use proxy or provide proxy service for others.

Answer: the reason for the fault is that due to installation of proxy software it does not conform to the environment where client is operating. Solution is to cloze or uninstall proxy server as well as software on its way to becoming proxy server.

What about client authentication unsuccessful without any wrong alert information?

Answer: the reason for the fault is that WINXP adopts the function of innate 802.1X; solution is that you double click internet connection icon and untick “Innate 802.1X ID authentication under the label of ID authentication in Attribute.

What about client authentication unsuccessful and a prompt of reaching maximum connection number?

Answer: the reason for the fault is that using account has gone online. Possibly, you use others’ account or enter wrong account. Solution is to confirm one’s own account accuracy. If the account belongs to you, tell teachers serving in Campus Information User Center to request to make your own account go offline.

What about a client prompt of authentication failure reminding binding error?

Answer: the reason for the fault is due to abnormal use of account: Currently using network card relevant setup is inconsistent with relevant binding record in Network Information User Data. Solution: correctly use personal account, do not change randomly setup and bring valid documents to change in Network Information Center.

What about a client prompt of authentication failure reminding network card unable to connect?

Answer: the reason for the fault is that cable is incorrectly connected, cable quality is inferior, and minor exchange machine quality in dormitory is inferior. Solution is to check if cable is normal or not, if minor exchange machine is normal or not and confirm if exchange machine in duty room has a power failure or not.

What about a client authentication failure and authenticating client pausing at in search of authentication server?

Answer: the reason for the fault is that cable quality is inferior or there is something wrong with network card or “Authentication in Personal Group is Not Chosen”. Solution is to check if cable is normal, change speed to 10M, and in reality if you operate some routes, you are unable to conduct 100M data exchanges; set up authentication in personal group in authentication client, reinstall network card drive procedure, if problem still exists, change a network card.

What about a client prompt of authentication failure and authenticating client pausing at in search of authentication server?

Answer: the reason for the fault is that docking exchange machine that provides service does not correspond well with the server in Network Information Center which may be caused by a specific exchange machine or part of labs being faulty in Network Information Center.

What about client authentication successful but being unable to surf online?

Answer: the reason for the fault is due to incorrect setup of Internet gateway and DNS. For Network Information Center error (if they are regional errors), solutions are to set up correctly IP (IP address provided by Network Information Center and DNS (within 2). If you are still able to surf online, you reinstall network drive program again and to report relevant information to Internet maintenance staff.

What about client authentication successful, being able to log onto QQ but being unable to open a webpage?

Answer: the reason for the fault is that DNS is incorrectly set up. Solutions are to set up DNS correctly. If you are still unable to surf online, you reinstall network drive procedure again, and confirm if your own IE browser is normal or not.

What about errors of client authentication failure and with a prompt of client version too low?

Answer: the reason for the fault is that you use low-version client; solution is that please contact network management staff to upgrade to newest client.

What about errors of client authentication failure and with a prompt of not within authentication time?

Answer: the reason for the default is that you use network not within permitted periods: solution is to confirm if periods are ones that administrators allow.

What about client authentication failure and with a prompt of user not existing or wrong password?

Answer: the reason for the fault is that user’s name or password is wrong or user does not exist: solution is to confirm the accuracy of user’s name and password (upper case and lower case); contact network maintenance staff to handle.

What about errors of client authentication successful and with a prompt of cannot use public service today?

Answer: the reason for the dault is that the times of using public service has exceeded times limit; solution is that you do not use public service on that day.

What about errors of client authentication failure and with a prompt of user being in the state of opening the account please activate first?

Answer: the reason for the fault is that the account is in the state of opening the account, but you are unable to use it. Solution: contact network maintenance to activate the account.

What about errors of client authentication successful and with a prompt of user suspended please recover first?

Answer: the reason for the fault is that account is temporarily suspended; solution is to bring valid documents to handle in Campus User Service Center.

What about errors of client authentication unsuccessful and with a prompt of not use Ruijie client?

Answer: the reason for the fault is that you do not use client authentication program provided by Rujie company. Solution is to use the newest Ruijie client program please.

What about errors of client authentication successful when operating client it reading XX.dll or “document missing or this program calls internal storage xxxxxxxx or this storage cannot only be read”?

Answer: the reason for the fault is that system document is missing; there are many memory call errors, mostly with Win98 system. Solution: reinstall client procedure, reinstall network card drive and reinstall operating system when necessary.

What about error of client being unable to install and with a prompt of inner core wrong when installing XXX?

Answer: the reason for the fault is that there is something wrong with operating system, most likely win98. Solution is to optimize operating system, reverse-install security information for it, end unnecessary progress, and reinstall system when necessary.

Student Dormitory Use Instructions for Client Authentication

Be sure not to install proxy server in the operating system in your computer without authorization, or else, you will be kicked offline in authentication, thus abnormal use occurs.

Be sure not to install hacker software in the operating system on your computer, or else, you wil be kicked offline, thus abnormal use occurs.

Firewall needs to be correctly installed.

Be sure to pay attention to use standard cable. Standard methods of doing cable are as follows:

In line with EIA-568-B standard, linear order from left to right of standard is consecutively as follows:

1 orange white 2 orange 3 green white 4 white 5 blue white 6 green 7 brown white 8 brown(end)